Hi, I’m Courtney

A product designer with 15+ years of experience. For the past 3+ years, I've been embedded through Kettle on T-Mobile's product team, working across an AI-driven customer support experience, an accessibility-focused app for Deaf and hard-of-hearing customers, and the widget system that now anchors T-Mobile's app home screen. 

I believe in designing for how people actually behave, and I’m at my best when I can bring the right people into the room to solve a problem together. Research and data help ground the work, while jam sessions with stakeholders, engineers, and other designers often lead to the ideas that make a solution feel less like a compromise and more like the obvious answer. I thrive on teams like this, where collaboration, craft, and care for the work are the norm, not the exception.

  • I care deeply about the craft, from the overall interaction down to the smallest details. I’m always looking for ways to make an experience feel clear, intentional, and effortless.

  • I’ve designed conversational experiences across text-to-speech, AI infobots, and AI-to-agent handoffs, thinking carefully about how people move between automated and human support.

  • I’ve worked on both AI-powered experiences and the ways AI shows up throughout a broader product, designing interactions that make new technology feel useful, understandable, and human.

  • Working on T-Access alongside a Deaf product owner changed how I think about accessibility from the start. From dark mode and text sizing to the details of interaction, accessibility becomes much more than a checklist when it’s built into the foundation.

  • I prototype across my projects to make complex experiences tangible, helping teams and leadership understand not just what we’re designing, but how the full experience comes together.

  • Figma, FigJam, Figma Make, Adobe Creative Suite, Claude Code, ChatGPT and Midjourney.

CONFIG 2026

The edge case is everyone

I was the lead designer on T-Access, T-Mobile's accessible calling experience for Deaf and Hard of Hearing customers, and helped shape the story that was told on stage at Config 2026.

Outside the office

Outside of work, I take live figure drawing classes, bake for friends and family, and travel as often as I can, usually somewhere I can hike. I also coach group fitness classes at my gym, mostly because there's something satisfying about helping someone push a little harder than they thought they could.