Selected work
A collection of recent work spanning AI-driven customer support, accessibility-first product design, and the systems that hold a complex product together. Each project starts with a real constraint and explores how thoughtful interaction design can make complex products feel simpler and more human.
Cut daily live-care chats by roughly 33%.
Tab engagement up 4% since launch.
A new calling product for Deaf and Hard of Hearing customers, featured at Config 2026. Private until launch, password available on request.
A patient portal and symptom tracker, designed in 12 weeks.