Hi, I'm Courtney, a product design lead at Kettle shaping AI-driven and accessibility-focused products.

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I was a lead designer on T‑Access, featured on stage at Config 2026: “The edge case is everyone.”

Watch the talk →

Selected Work

Three phone screens of T-Mobile's AI Assistant chat, moving from an AI conversation to a live Customer Care agent.

T-Mobile AI Assistant

Cut daily live-care chats by roughly 33%.

The Services tab on a phone, surrounded by widget cards for the T-Mobile Visa, Scam Shield, SyncUP, Home Internet, network coverage, T-Satellite and Live Translation.

T-Mobile Services Tab

Tab engagement up 4% since launch.

A T-Access call screen asking how the person would like to communicate, with the options by speaking and by typing.

T-Access App

A new calling product for Deaf and Hard of Hearing customers, featured at Config 2026. Private until launch, password available on request.

Chronius patient portal on a tablet with a Care Journey panel, next to phone screens of the symptom tracker.

Chronius Patient Portal

A patient portal and symptom tracker, designed in 12 weeks.

Clients

T-Mobile

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Lincoln

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IBM

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Planned Parenthood

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SK-II

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McDonald's

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Movado

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Tumi

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AMEX

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Target

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Oscar Meyer

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T-Mobile ● Lincoln ● IBM ● Planned Parenthood ● SK-II ● McDonald's ● Movado ● Tumi ● AMEX ● Target ● Oscar Meyer ●